Leadership Apex
Conflict Resolution through Emotional Intelligence
- Dubai, UAE
- Ine Mari Bredekamp
- 15 participants max
- 1 Day (6 Hours)
Overview
Got conflict? No worries, we’ve got you covered! In this one-day seminar, you’ll learn how to master the art of conflict resolution using the power of emotional intelligence (EI). Walk away with practical tools and strategies to turn workplace disputes into opportunities for collaboration and teamwork. Whether it’s handling difficult conversations or building a harmonious team culture, you’ll learn to do it all – with empathy and finesse.
What
This 6-hour, hands-on seminar will teach you how to resolve conflicts effectively while using emotional intelligence. You'll explore the roots of conflict, learn to navigate tricky situations, and foster a positive, collaborative environment at work. Plus, you’ll dive into key EI skills like self-awareness, empathy, and communication to tackle those tough moments with ease.
Who
Perfect for managers, team leads, and anyone who finds themselves stuck in the middle of workplace drama. If you want to create a team culture that’s collaborative and cohesive (without the drama), this seminar is for you!
Why
Let’s face it, conflict happens. But it doesn’t have to bring your team down! With the right tools, you can turn conflict into a positive force that drives innovation and growth. Emotional intelligence is the secret weapon to understanding others, managing your emotions, and resolving disputes like a pro.
Discover the different types and sources of conflict (yes, not all conflicts are created equal!) and how they affect your team.
– Learn to stay calm, cool, and collected using EI techniques like self-awareness and empathy.
– Recognize emotional triggers and manage your reactions when things heat up.
– Get hands-on with conflict resolution tools like active listening, reframing, and finding common ground.
– Practice conflict scenarios and learn what it takes to be a great mediator.
Foster a work environment where collaboration thrives, communication flows, and conflicts become rare (or at least easier to handle!).
